Return Policy Return is not possible due to Hygiene (cosmetic products) and Food Safety The purpose of atoko.nl is to guarantee full customer satisfaction. If you are not satisfied with the quality of the delivered goods, you may exercise your right to return the purchased goods to us. We will only accept the return of goods if a mistake is made by us. The complaints with regard to the quality of the delivered goods and the intention to return it should be handled directly with the manufacturer. It is not possible to return the goods to the us after the order has been accepted from our courier due to hygienic and food safety reasons. Return address and confirmation If your return request is accepted, we will send you an email with the address and further instructions to complete the return of products. Once we collect the returned products, we will send you a confirmation email that the returned products have been accepted. Regardless of the used form of payment (ideal, credit card, cash on delivery) you will be refunded for the returned goods on the Bank account indicated in the Return Form. The time period in which you will be refunded depends on the form of payment used (approx. 5 working days).